Deployment planning and control – What tool-supported optimization approaches are there?

Selection, deployment and handling of technician assistance systems? – How do you get the appropriate management buy-in?

Outsourcing of Field Service Management – What structured benefits can be generated for your company here?

Soft skills and training of field technicians – How can increasing technical complexity and changing customer requirements be managed in the future?

Optimize FSM planning – How can processes be coordinated and after-sales processes integrated?

Machine data and condition monitoring – What are the pros and cons of in-house development versus purchasing?

Optimization of servicing and maintenance schedules – How can Big Data and Predictive Maintenance be used beneficially here?

End-2-End Service Management – Are the technical possibilities already fully exploited here?

Deployment of mobile tools – What tools do you use to ensure deployment even with fluctuating connectivity?

Digitized communication and handling of service-relevant data – Which tools are the big innovations in the service-customer relationship?